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your operations with KJL Document Solutions

Full UK Support

Setup / Install your Printer Now - Call 01268 627111 or Email sales@kjldocs.co.uk.

Setup / Install your Printer Now - Call 01268 627111 or Email sales@kjldocs.co.uk.

KJL Printer Servicing and Support - Reducing the Stress of Printing for Your Business

KJL have a team of dedicated and knowledgeable engineers who are fully backed by the manufacturers. Our parent company Kevin James Ltd is our chief support provider for businesses based in the South East. They also provide IT support services to many leading companies based within the UK. Their large support desk allows them to utilise the right person to respond quickly and effectively to analyse any manner of issues you may have with hardware or software.

  • Our main priority at KJL is to reduce your printing costs to save you money. We provide a number of different services that can reduce your overheads. One way we achieve this is by being an authorised Kyocera dealer providing you with the best printer at the best price, with fully trained engineers who protect your warranty.

    Understanding the right path for you

    All businesses are different and have their own cultures and requirements, yet company size is a good way of judging requirements. While we can present examples of how customers use our services, if you feel that you may have a special circumstance, please contact us and we will be happy to provide advice on the best equipment/solution for you and how much it would cost.

Learn More about KJL Document Solutions Setup and Support Process

Strategy – Auditing Current Setup and Roadmapping Improvements

At KJL we pride ourselves on getting a full understanding of our clients current and future print and document management strategy. This ensures the solution we deliver reduces cost and meets the requirements of your organisation as well as looking forwards (otherwise known as future proofing).

Our strategy ensures:

  • Staff have the tools to do the job
  • Cost reduction is achieved where possible
  • Waste reduction and environmental opportunities are maximised
  • Contracts fit in with your organisations road map / business plan
  • New technologies add additional operational value, document security and compliance

Print Audits help you better understand your current capabilities, contracts and costs.

Planning – Generating a Clear Plan to Understand the Changes and Benefits

Once we have all the information we require, KJL map the proposed hardware and any software elements, as well as the duration and costs, making it easy to make an internal decision. Our proposal factors in delivery and installation requirements, so you know that once you give the go ahead, there are no additional barriers or costs to consider.

Should you have additional considerations, such as goods in bay or building security requirements or IT infrastructure complications, we will always deal with that on your behalf and are well versed in these practices.

Build / Installation – Guiding the Input of New Hardware, Software and Training

Once you give KJL the confirmation that you wish to proceed with a proposal, we will provide the following:

  • A completed set of contracts, lease or purchase, service and maintenance for your perusal and signature.
  • Assemble any hardware and deliver it to site on an agreed date by our trained engineers.
  • Install the equipment and any software onto the system and ensure that all users are set up correctly.
  • Full training to all users that require it and will be there moving forward to assist in any technical support that is required for the life of the contract.
  • We remove any legacy equipment at the same time (if requested).

Support – Assisting Users and Performing Maintenance on Machines

Once you are a KJL client, you will be safe in the knowledge that we are there to support you for the life of the contract. Our head office based in Essex provides you with an operations team monitoring the network of machines that will automatically report faults or toner requirements, this is done using our optional fleet manager system.

KJL’s call centre is operated by technicians that can more often than none solve your issues immediately. They can remotely log into your computer while you are on the phone and make the required adjustments.

In the hugely unlikely event that a machine should fail, we would of course replace this with a machine of the same or better specification in a timely fashion. All toners, parts, labour and consumable items are included in our service contracts (unless otherwise specified in your contract). With 20 years behind us and a culture of “Service before Profit” you will be in safe hands with KJL and glad you chose us as your print and document management partners.

KJL Complete Infrastructure Support

KJL Complete Infrastructure Support

KJL Document Solution customers are supported by Kevin James Ltd – an IT Management business based in the UK. They provide IT Services including Networking, Security, User Management and Cloud Hosting.